The terms of using Hotel Collab

Last updated September 4, 2026.

These are the terms of using HOTEL COLLAB. The platform is operated by HOTEL COLLAB. Using the site, applying to join, or accepting an invitation through it means you accept these terms.

They are written to be read. Where a clause matters to you, it says so plainly rather than burying it.

1. What Hotel Collab is

We introduce hotels and other places to stay to creators who make travel content, and we put the terms of a collaboration in writing before it starts. We review both sides by hand before either can appear.

We are not a party to the collaboration itself. The agreement is between the host and the creator. We draft it, we record what both sides signed, and we hold you to nothing beyond these terms. We do not employ creators, we do not act as an agent for either side, and we do not sell or resell stays.

2. Your account

• You must be eighteen or over, and able to enter into a contract where you live.
• Everything you tell us must be true when you tell us, and you must keep it up to date. That includes audience figures, the property you represent and your authority to represent it.
• One account per person. Keep your password to yourself, and tell us if you think somebody else has it.
• You can close your account whenever you like. Agreements you have already signed still stand, and we keep the record of them.

3. If you are a host

• Your application is read by a person, not a filter. We may approve it, ask you for more, or tell you it is not a fit yet. If we ask for more or say no, we tell you why in writing.
• You cannot be listed, browse creators or send an invitation until we have approved you.
• You set your own terms and you decide what a stay is worth. What you can offer is one or more of: Gifted stay, Paid partnership.
• Hosting is free. There is no listing fee, no subscription, and we take no commission. What you agree to pay a creator is what the creator receives.
• Nothing arrives in your inbox unless you invited it, or a creator has applied to your property. Either way you decide, and declining never needs a reason.
• You can take your listing down whenever you like. Agreements you have already signed still stand.

4. If you are a creator

• Your application is read by a person. We look at craft and consistency rather than follower count, and we tell you either way.
• We verify audience figures with the platforms themselves, so nobody has to take your word for it. Figures you give us that we cannot verify may mean we decline the application or take a profile down.
• Applying to join, being reviewed and building your profile and rate card cost nothing. The Creator check in subscription is £16 a month, and is what lets you put yourself forward for a stay. We never take a percentage of what a host pays you.
• The subscription is what lists your profile and lets you apply to a stay. Without it your profile is not listed, so hosts cannot find you. An invitation already with you can still be answered, and any agreement you have signed still stands.
• An application you withdraw is simply withdrawn. The host is told, and nothing else follows from it.
• The subscription is billed monthly by card through Stripe, who handle the payment and hold the card details. We never see a card number. Cancel whenever you like and it runs to the end of the month you have paid for, with no refund of part of a month.
• If a payment fails, Stripe retries it. While that is happening you cannot apply to a stay, and nothing else about your account changes.
• You set your own rates, formats and turnaround. A host reads them before inviting you.
• Nothing arrives in your inbox unless a host invited you, and every invitation states its terms up front. You can decline any of them, and you never have to give a reason.
• You can take your profile down whenever you like. Agreements you have already signed still stand.

5. Invitations and applications

An introduction can start on either side. A host can invite a creator, and a creator can apply to a stay that is open. Both work the same way and both produce the same agreement.

• Both carry the host's terms exactly as they stood on the day they were sent. If a host changes their terms afterwards, anything already sent is unaffected. Nothing can rewrite what was offered.
• Both are an offer, not a booking. Either becomes binding only when both sides have signed the agreement it produces.
• A host can withdraw an invitation before it is answered, and a creator can withdraw an application before it is answered. Either side can say no, and never has to give a reason.

6. Agreements and signatures

• When a creator accepts an invitation, or a host accepts an application, we draft the agreement from those terms. Neither side writes it, and neither side can edit it.
• Both sides sign by typing their full name. That is an electronic signature and it is binding.
• Each signature is recorded with the name typed, the time, the network address it came from, and a fingerprint of the terms as they stood at that moment. So what was signed is never in doubt, and neither side can change it afterwards without signing again.
• Nothing is booked until both signatures are in. Travel, dates and payment are matters for the two of you once they are.
• To change something already signed, agree it between yourselves and sign a new agreement. We do not amend a signed one.

7. Deliverables, usage and exclusivity

What is delivered, by when, and what a host may do with it are whatever the signed agreement says. The platform offers a fixed set of choices so both sides read the same words.

Deadlines a deliverable can carry

• During the stay
• Within seven days of leaving
• Within fourteen days of leaving
• Within thirty days of leaving

How long a host may use the content

A host chooses one of these when they set their terms, and the wording below is theirs. So where it says our own channels, it means the host's.

• Six months
• Twelve months
• Eighteen months
• In perpetuity, on our own channels

Exclusivity a host may ask for

• None asked for
• No competing property for thirty days
• No competing property for ninety days

The creator keeps copyright in everything they make. Signing the agreement grants the host a licence to use it on the host's own channels, for the period the agreement states and no longer. Exclusivity applies only if the agreement says so. Anything not stated is not granted.

Both sides must follow the advertising rules that apply to them, including labelling paid or gifted content clearly wherever it is posted. That is not something we can do for you.

8. Money

• The only money we take is the creator premium subscription. Hosting is free, and we take no commission from either side.
• Any fee a host pays a creator is between the two of you, on the terms the agreement states. We do not hold it, and we are not responsible for paying it.
• Each of you is responsible for your own tax. A creator is not our employee and is not employed by the host.

9. When something goes wrong

• If a stay cannot happen, tell the other side as soon as you know. Between yourselves you can agree to move it, or to let it go.
• If a deliverable does not arrive, or a stay is not what was described, tell us. We will look at what was signed and at what happened, and we will say what we think. We cannot force either side to do anything, and we are not an arbitrator.
• A pattern of not delivering, or of hosting badly, is a reason for us to remove an account. We would rather do that than let it happen to somebody else.

10. What you upload

• You must own what you upload, or have permission to use it. That includes photographs of a property, of people, and of work you made for somebody else.
• You give us permission to show it on the platform, and to use it to promote the platform itself. You keep everything else.
• We can take down anything that breaks these terms, is not yours, or would put somebody at risk. We will tell you when we do.

11. How to behave

• Do not misrepresent who you are, what you have made, or how many people see it.
• Do not use the platform to find people and then take them off it to avoid the fee.
• Do not harass anybody, and do not ask for anything the agreement does not cover.
• Do not try to break the site, scrape it, or get at records that are not yours.

We can suspend or remove an account that does any of this. Where we can, we tell you first.

12. What we are and are not responsible for

• We review both sides carefully, but we do not guarantee that a collaboration will go well, that a stay will meet your expectations, or that content will perform.
• We are not a party to the agreement between a host and a creator, so we are not liable for either side failing to keep it.
• We try to keep the platform running and your records safe, but we do not promise it will never be unavailable.
• Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

13. Your information

We hold what you give us to run the platform, and no more. What we hold, why, how long for and what you can ask us to do about it are in the privacy notice. Read the privacy notice →

14. Changes to these terms

We may change these terms. If a change matters to you we will email you before it takes effect. Carrying on using the platform after that means you accept the new version.

An agreement you have already signed keeps the terms it was signed with. That is the whole point of recording them.

15. Law and disputes

These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you are a consumer, this does not take away rights you have where you live.

16. Talk to us

If any of this is unclear, or you think we have got something wrong, write to andy@moocreative.co.uk. A person reads it.